Step By Step
Guide to Online Ticket Sales
Login If you
have not got a Customer Number and a password you will not be able to purchase
tickets online. If you do not have a
Customer Number AND a password, please call us to register. If you are already registered with online
ticket sales you can log on immediately.
To
Login
1.) Use your
Customer Number which is a 13 digit number and your password to log in.
2.)
If you have not bought online before, your password is
set to your postcode which you should type in with block capitals. Do not leave
any spaces when you type it in. Please
note that your password is case sensitive.
3.)
If you have for forgotten
your password you will be asked to enter your Customer Number, press send and a
password hint will be sent to your email address.
Example: Customer Number: 123456789012 Password:
RG20FL
As the password is case sensitive, if it does not go
through first time, try it with / without the caps lock. As a last resort, try
it with a space.
4.) 1.)
Once you have entered this information, click the enter button with the
mouse rather than pressing enter on the keypad.
2.) HELP! I have tried to log in, but it tells me that my Customer Number and
password does not exist. Make sure you have typed in your correct Customer
Number and password. Also make sure that you have the right password with the
right Customer Number. If you still have a problem please e-mail,
and we will get back to you as soon as we possibly
can.
3.) Once you have logged in successfully your account screen will appear
and will display your name and Customer Number.
Season Ticket Holders
Season
Ticket holders should follow the general login information above. However, your
seat will automatically be reserved for you.
Season
Ticket holders should select the non season ticket game they are applying for
and pre reserved message will appear.
Season Ticket holder seats are held in your shopping basket. Go to your
shopping basket and continue with your purchase by paying. Follow the detailed
instructions below if in any doubt, (once you are logged in).
Purchasing
tickets
1.) Click
purchase tickets button
2.) Page entitled ONLINE
TICKET SALES - FORTHCOMING FIXTURES Click on the game you want tickets for
(highlighted in blue).
3.) Page entitled TICKET LOCATION. Choose your preferred seat area from
the stadium map by clicking on the block you would like to sit in.
5.)
Page entitled TICKETS REQUIRED. Choose a quantity of
tickets that you require of each type - Adult, Concession and Juvenile and then
press continue.
6.) Page
entitled SHOPPING BASKET. If you are happy with the order click checkout to pay for
the tickets. If you would like to remove a purchase/game
click Delete. To add other matches
click Other Matches and to clear basket click on Clear Basket.
7.)
Page entitled CHECKOUT. Enter your
credit/debit card details. (Sorry, but we don't take American Express because
of the high commission rate we pay on this card).
8.) Once the transaction has been completed you will be automatically
directed to a confirmation window.
9.) You will also receive a confirmation e-mail to your e-mail address.
How
to Register
If you have
not got a Customer Number and a password you will not be able to purchase
tickets online. If you do not have a
Customer Number AND a password, please call us to register. If you are already registered with online
ticket sales you can log on immediately.